Frequently Asked Questions
Have a read of our FAQs,ย and if you can't find what you're looking for get in touch.
Collapsible content
What's the story behind Neon Sunrise?
Neon Sunrise isnโt just a brandโitโs a call to adventure. A beacon for those who are ready to level up and break free from the ordinary.
Head to the about us page for more of the backstory.
Do you sell internationally?
We currently sell to:
- Australia
- Canada
- New Zealand
- United States
We're looking to expand in the near future. So, if you're after some swag join our mailing list so you can get notified when we launch in another country.
Do you offer free shipping?
Hell yeah we do. We now cover the cost of shipping for all our products. How good is that?
What is your return policy?
If you receive a damaged or defective product, contact us within 30 days of receiving your order and we'll do our best to sort you out.
We don't accept returns unless an item is faulty. Please read our full Refund Policy for more information.
What payment methods do you accept?
Great question! Right now we offer the following methods of payment:
- Visa
- Mastercard
- American Express
- eftpos
- Google Pay
- Apple Pay
- Shop Pay
- UnionPay
How long will it take to receive my order?
Our standard processing time is 2-5 business days, and shipping times can vary between 1-4 weeks depending on the destination and shipping method offered at checkout.
We work hard to ensure that your order is processed and shipped to you as quickly and efficiently as possible.
Please see our Shipping Policy for more information.
Do you have any discounts or promotions?
Without a doubt! Subscribe now so you don't miss out on the next sale.
I hear you might even get a special discount code when you join ;).
Are all products in an order shipped together?
Some of our products come individually packaged to protect their shape and provide extra durability.
In some cases, we may fulfill products from the same order in different facilities, which means theyโll be shipped separately.
Can I track my order?
Most orders are tracked. Once you place the order, and after its been fulfilled, you'll receive another update by email containing your tracking info.
Please note, patches are typically sent using an untracked service.
Still got questions?
'Sall good. leave us a message.